Boston, Massachusetts
March 8–11, 2020


Frequently Asked Questions


Delayed Applications

  • I submitted my registration information and have not yet received a decision notification.

  • I received a “need more information” notification.

Common reasons for delayed application review:


Full-Time Role

  • Your full-time role is incomplete or unclear.

  • Leadership role is unclear.

  • Community educator role is unclear.



Commercial Company

  • Commercial company involvement is vague or unclear.


  • Job title or degree is missing.

  • You have listed a link or tried to add an attachment in the publications or citations section(s).

Conference and Electronic Materials

Consequences for Misrepresentation

  • What are the consequences of misrepresentation of credentials in order to attend CROI?

  • What is meant by “primary” institution, organization, or company?

  • What email address should be used?

  • Why are the registration criteria so strict?

Continuing Medical Education (CME)

  • How do I obtain my CME credits or a certificate of participation for CROI?

  • How do I obtain my CME certificate from prior CROIs?

  • How do I request a new password?

  • I tried to reset my password and I did not receive an email.

  • I did not receive the evaluations. How do I claim CME credit?

  • I completed all of the evaluations. Can you send me my CME Certificate?

  • I typed in the wrong information. How can I change the CME hours on my certificate?

  • I do not need or qualify for CME credit. How can I acquire a Certificate of Participation?

  • Can I claim American Board of Internal Medicine (ABIM) Maintenance of Certification (MOC) points for participating in an activity??


  • How do I know if I am eligible to attend?

  • How does the registration application process work?

  • Why do I need to provide an institutional address as my primary email address?

  • I answered YES to the question “Do you work for a commercial company (pharmaceutical, diagnostic, financial) in any capacity, whatsoever?” on the CROI registration application. Will my registration follow the same application process?

  • I completed the CROI registration application online but was not asked for payment information or directed to housing. Am I registered?

  • Can I receive the early rate if I submit my applications prior to the fee increase deadline?

  • I am an author on an accepted abstract. Am I required to pay the registration fee?

  • May I pay by check or wire transfer?

  • Can the registration fee be waived?

  • What does the registration fee cover?

  • How do I return to my record?

  • If I have been Declined, can I be put on a waitlist?

  • I will be unable to attend the conference; how do I cancel my registration?

  • How do I obtain an invitation letter (for visa and other purposes)?

  • I am a federal employee and, as such, will not receive approval to attend CROI right away. Is there a way to reserve my space?

  • Who can attend the New Investigator Workshop?

  • Will breakfast and lunch be available at the convention center?



  • I am a scholarship recipient. Where do I find the discounted hotel rates?

  • I have just started graduate school and do not yet have study results. Can I apply for a New Investigator Scholarship with a strong letter of recommendation from my mentor?

  • I have submitted a late-breaking abstract and would like to apply for the New Investigator Scholarship.

  • What meals are covered by my scholarship?

  • How do I get reimbursed for my travel and hotel expenses?

  • How do I book my flight to CROI?

  • My flight cost less than my scholarship award amount. Can I use the difference toward the cost of my hotel?

Media Representatives

  • When will CROI abstracts be available?

  • What is the conference embargo policy?

  • What are the media registration policies?

  • Will you share the media registration list?

  • Will there be a pocket program for the conference?

  • What is the press conference schedule?

  • Is any off-site access provided for CROI press conferences?

  • Are other sessions webcast?

CROI 2020 General Abstract Submission Dispositions

  • I have not received a disposition email for an abstract that I am affiliated with. What do I do?